At Globgrip, we take great care in packaging every order to ensure it arrives in excellent condition.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery by emailing support@globgrip.co.uk.
Please include:
Your order number
Clear photos of the damaged or incorrect item
A brief description of the issue
Once your claim has been verified, we will send you a replacement item at no additional cost, including shipping.
Returns
We only accept returns for items that are:
Damaged during transit, or
Incorrectly supplied by us.
Items must not be used and should remain in their original condition and packaging whenever possible.
Refunds
As a general policy, Globgrip does not offer refunds for change-of-mind purchases.
If we are unable to provide a replacement for a verified damaged or incorrect item (for example, if the item is out of stock), we will issue a full refund to the original payment method.
